Damp and mould
See it – Report it!
If you spot signs of damp and mould in your home, please let us know. Call our customer services team on 0800 048 8955, send us a private message on Facebook or by complete our online form.
Learn about the causes of damp and mould and discover how to cut condensation for a healthy home.
2023-24 Annual report for customers
Improving your experience
This year’s annual report focuses on how well we delivered our services, the money we spent repairing and maintaining homes and, importantly, the steps we took to improve your experience.
We hope you find the report interesting. Let us know your views by clicking the feedback button on the right-hand side of the page and filling out the short survey.
An update on our repairs service
We are sorry if you have waited longer than usual for us to carry out a repair.
We are experiencing high demand for repairs as well as ensuring that we respond promptly to reports of damp and mould. This means it is taking longer than we would like, to complete some work.
We understand the frustration and disappointment that delays can cause and we are working hard to resolve these issues. We have put in place a new Priority Repairs Team and have temporarily changed some of our repairs timescales, so that you know when you can expect your repair to be completed.
Emergency repairs are not affected.
If you report damp and mould we will contact you by phone within two working days to book an appointment to visit your home. This visit should take place no later than seven working days after your report.
You said, we’re doing
We are listening to your feedback to improve our services. See our ‘you said, we’re doing’ page to find out more.
