Content Types

Posts

  • 102 reasons for a great party!
  • A new name in affordable housing in Staffordshire and Shropshire
  • Affordable homes made more energy efficient
  • An update on our repairs service: August 2023
  • Apprenticeships grow skills
  • ASB Awareness Week: feel safe in your home and proud of your neighbourhood
  • ASB Awareness Week: tackling hate crime
  • Boost to community hub at local primary school
  • Boost to food banks in Staffordshire and Shropshire 
  • Boost to plans for warmer, more efficient homes 
  • Bright future for bowling club thanks to funding boost
  • Bright spark Liam uses apprenticeship to begin electrical career
  • Bringing people together with help from the Homes Plus My Community Fund 
  • Building stronger relationships with our customers
  • Care Plus acquires Shropshire nursing home
  • Care Plus shortlisted for two national awards
  • Carers’ Week 2023
  • Celebrating National Apprenticeship Week 
  • Celebrating National Customer Service Week 2024
  • Celebrating our apprenticeship success stories 
  • Celebrating our involved customers during Volunteers’ Week 2024 
  • Celebrating the completion of new-build homes in Shropshire 
  • Celebrations for our 1st birthday 
  • Choir raise the roof at retirement living scheme
  • Christmas boost for food banks and community groups from Homes Plus
  • Co-creating our 23-24 Annual Report with customers
  • Community comes together to install life-saving defibrillator 
  • Community hub sessions launched in Stafford!
  • Congratulations Oliver and Liam 
  • Customers go digital with new tablet computers
  • Cutting condensation to keep your home healthy
  • David’s first aid skills save choking baby 
  • Did you know that our customer policies are now available in almost 100 different languages?
  • E-bike conversion kit safety warning
  • Employment and money advice officer thanked for helping customer out of homelessness
  • Exciting schedule of free activities and social events for people aged 55+
  • First birthday party for Burton Square Community Hub 
  • Good neighbour Kerry shortlisted for top award 
  • Gwen’s community work earns her a Mayor of Shrewsbury award  
  • Have a happy and safe Diwali
  • Hat-trick of success for Care Plus
  • Have your say – Housing Ombudsman invites Homes Plus residents to apply for next Resident Panel 
  • Have your say on the joint Complaint Handling Code
  • Have your say – South Staffordshire Council’s Residents’ Survey
  • Have your say – South Staffordshire Council’s Residents’ Survey 2024 
  • Homes Plus backs Shrewsbury & Oswestry Crucial Crew
  • Homes Plus backs Staffordshire’s Best Kept Village Competition
  • Homes Plus backs the Make Things Right campaign
  • Homes Plus campaign focuses on keeping well and warm this winter  
  • Homes Plus continues support for Staffordshire’s Best Kept Village & Community competition
  • Homes Plus customer ‘couldn’t be more pleased’ with home energy upgrade  
  • Homes Plus delivers festive cheer to families in need this Christmas 
  • Homes Plus delivers much-needed grants to foodbanks this Christmas
  • Homes Plus helps villagers with Coronation tree planting
  • Homes Plus is helping you keep well and warm this winter
  • Homes Plus launches new community hub for Burton Square
  • Homes Plus marks Pride month by signing up to HouseProud pledge
  • Homes Plus money advice service boosts customers’ household income by £3m
  • Homes Plus My Community Fund helps more people enjoy the outdoors 
  • Homes Plus My Community Fund supports Shrewsbury Men’s Shed 
  • Homes Plus My Community Fund supports sign language classes 
  • Homes Plus named finalist in UK Housing Awards   
  • Homes Plus pledges support for youth centre garden 
  • Homes Plus puts art on local roads
  • Homes Plus sponsors Shrewsbury Pride event 
  • Homes Plus supports ‘Crucial’ training for schoolchildren 
  • Homes Plus supports local villages 
  • Homes Plus supports Stafford’s first ever Pride festival 
  • Homes to be warmer, greener and more affordable thanks to £3.52 million government grant
  • Housing Plus Group and Wrekin Housing Group boards approve merger
  • How we work to resolve Anti-social Behaviour (ASB)
  • Improving your experience 
  • Increase in fly-tipping following the festive period 
  • Inspired and guided by our values
  • Introducing Chatticus, our new chatbot
  • Introducing Chatticus, the new Homes Plus chatbot.
  • Introducing Housing Perks
  • Introducing our new Compliments Form
  • It’s National Volunteers’ Week!
  • Joe’s job satisfaction in making a positive difference
  • Keep Well & Warm this winter 
  • Life-saving defibrillator installed at Meole Community Hub
  • Local Hero Stephanie a favourite with neighbours  
  • Making a stand against domestic abuse  
  • Memorial bench unveiled on site of landmark housing project 
  • MP visits new affordable homes in Stafford
  • Mums’ football team scores funding boost from Homes Plus
  • My Community Fund helps charity tackle loneliness and isolation 
  • National Scrutiny Week 2022
  • National Scrutiny Week 2023: Celebrating the impact of our Customer Partnership Panel
  • New homes for popular Shropshire town 
  • New team aims to build safer communities by tackling anti-social behaviour
  • Nostalgic performance ‘reconnects’ Staffordshire residents 
  • Opening week is a success at our new Burton Square Community Hub! 
  • Our Tenant Satisfaction Measures (TSMs) 23-24
  • Parent & toddler group receives funding boost from Homes Plus 
  • Planting new trees to help brighten up neighbourhood  
  • Plus services help customers save £2.78m 
  • Prison sentence sends warning over meter tampering
  • Property Plus is named finalist in UK Housing Awards
  • Quality homes for retirement living in Kinver 
  • ReConnected project celebrates one year of bringing people and communities together in Staffordshire 
  • Recycle Week 2023 
  • Residents get keys to new affordable homes in Bilbrook
  • Residents receive funding boost from Homes Plus 
  • Responsible pet ownership 
  • Ron’s a local lockdown hero – is there a lockdown hero in YOUR neighbourhood?
  • Safeguarding Adults Week: safeguarding yourself and others 
  • Severnside answers emergency appeal
  • Share your experience – Housing Ombudsman’s report into communications and relationships
  • Share your views – Housing Ombudsman’s housing maintenance investigation 
  • Share your views on what matters to you
  • Share your views on what matters to you – Housing Ombudsman’s Noise Investigation
  • Shining a spotlight on our involved customers in National Involvement Week 
  • Apprenticeship a great fit for Nathan
  • Soft play centre opens sensory room thanks to funding from Homes Plus
  • Solving murder over mocktails 
  • “Some parts of my job are a bit more difficult at the moment but for our customers, it’s a lifeline.”
  • Speech, reading and translation support on our website 
  • Sport England grant helps older people get active
  • Sports ground scores with Homes Plus grant  
  • Homes Plus funding boost hits the right note for young musicians
  • Stuart’s pedals raise pounds 
  • Support for Ukraine 
  • Supporting our customers to a brighter future 
  • Supporting safety initiative for Shropshire children 
  • Ten simple steps to help keep you safe and warm in your home 
  • The Sandford Nursing Home celebrates 5 Star food hygiene rating 
  • This Safeguarding Adults Week, we’re reminding you to Speak Up
  • Three steps to safer homes in Gas Safety Week 11-17 September  
  • Today we are announcing that Housing Plus Group and The Wrekin Housing Group are proposing to come together as one organisation.
  • Today we are announcing the retirement of the long-standing Chair of our board, Steve Jennings.
  • Tom’s new role helps keep our customers safe
  • Top award for homes and maintenance
  • Tribute surprises good neighbour
  • Two Housing Plus group tenants join new national panel
  • Warm Spaces
  • We are offering a warm space at our Burton Square Community Hub 
  • We are opening a Community Hub in Stafford! 
  • We are supporting Stop Loan Sharks Week 2023 
  • With deep sorrow we wish to pay tribute to Her Majesty The Queen for her enduring service and devotion. Rest in peace Your Majesty. 
  • Work starts on our new retirement living homes in Kinver
  • Working in partnership to tackle anti-social behaviour 
  • Working together to make a positive difference
  • World Suicide Prevention Day 
  • Wren House welcomes its first visitors
  • Your Views Matter 

    • Pages

  • 2024 rent changes
  • About us
  • Access to services policy
  • Accessibility statement
  • Property improvement policy
  • Repairs policy
  • Aids and adaptations
  • Anti-social behaviour
  • Anti-social behaviour policy
  • Application to exchange tenancies
  • Are you homeless?
  • Asbestos in your home
  • Benefit advice
  • Boundary and fencing policy
  • Building Insurance (shared owners)
  • Building insurance
  • Building safety
  • Building safety – Pennycrofts Court
  • Buying my home
  • Care and support
  • Homes Plus careers
  • Protected: Change in circs test
  • Change of Circumstances
  • Chatticus, the Homes Plus chatbot 
  • Fire safety in communal areas and balconies
  • Report communal environmental issues
  • Compensation policy
  • Complaints and feedback policy – key facts
  • Complaints and feedback policy
  • Contact us
  • Contact us form
  • Contents insurance
  • Cookie policy
  • Coronavirus (COVID-19) customer advice
  • Corporate Plan
  • Customer Annual Report
  • Customer Annual Report 2022-23
  • Customer Annual Report 2023-24
  • Customer commitments
  • Customer Partnership Panel
  • Damp and mould policy
  • Damp and mould policy – key facts
  • Damp, mould and condensation
  • Discretionary Housing Payments (DHP)
  • Disrepair claims information
  • DIY, home improvements and alterations
  • Request for permission to carry out alterations
  • Domestic abuse policy
  • Drop-in and see us
  • Electrical inspections
  • Money advice
  • Employment advice
  • Empty homes policy
  • Ending a tenancy after a bereavement
  • Ending your tenancy
  • Eviction policy
  • Find a home
  • Fire compartmentation  
  • Fire door inspections
  • Fire safety
  • Fire safety in the home
  • Fire safety in apartment buildings 
  • Fire safety in sheds 
  • Gardening services
  • Gas safety and servicing
  • Good neighbourhood management policy
  • Group tenancy policy
  • Handy ‘how to’ videos
  • Hate crime policy
  • My help and support
  • Help us keep you safe
  • Hoarding policy
  • Home
  • Leaseholders – Home improvements and alterations
  • Home safety
  • Homes for Ukraine sponsor form
  • Homes to rent
  • Housing Perks
  • How to make a complaint and provide feedback
  • How to request compensation for eligible improvements when you have given notice to end your tenancy – fact sheet
  • How we will improve your home – fact sheet
  • Improving our systems
  • Improving your experience
  • Income collection policy
  • Keep well & warm
  • Protected: Keep well & warm 2024
  • Keeping a pet
  • Leaseholders
  • Leaseholders: alteration requests
  • Leaseholders: contact us
  • Leaseholders: subletting
  • Leaseholders: update your contact details
  • Protected: Leave a compliment
  • Lettings policy
  • Lettings policy – key facts sheet
  • Liability insurance claims
  • Lifts and hoists
  • Local heroes
  • Lodgers and subletting
  • Management of pest controls policy
  • Mutual exchange
  • My Community Fund sponsorship form
  • My home
  • My Homes Plus
  • My Homes Plus Facebook page
  • My neighbourhood officer
  • My tenancy
  • New customer area
  • News
  • Notice of termination of tenancy
  • Online courses
  • Online observation form
  • Our commitment to the LGBTQ+ Housing Pledge
  • Homes Plus and Property Plus – Coterminous Boards
  • Our Tenant Satisfaction Measures survey approach 2023-24
  • Passing on a tenancy
  • Pay my rent
  • Pennycrofts Court Customer engagement strategy
  • Personal Independence Payment (PIP)
  • Pest control
  • Planned improvements
  • Plus services
  • Power cuts
  • Press team
  • Privacy notice
  • Publications
  • Recharge policy
  • Register to get involved
  • Repairs
  • My repairs and maintenance
  • Repairs service status
  • Report a non-emergency, minor repair
  • Report neighbourhood issues and anti-social behaviour
  • Request a repair
  • Request details of your 2024 rent changes
  • Request for permission to carry out alterations – guidance notes
  • Requesting to carry out your own home improvements – fact sheet
  • Residential lease extension
  • Retirement living
  • Right to buy/acquire
  • Safeguarding policy
  • Safeguarding – Speak Up
  • Sanctioning
  • Section 20
  • Service charges, sinking funds and ground rent
  • Shared owners
  • Shared ownership
  • Site map
  • Stop loan sharks
  • Subletting
  • Supported temporary move policy
  • Plus services referral form
  • Tenancy fraud
  • Tenant satisfaction measures 2023-24
  • Tenant satisfaction measures 2024-25
  • Terms and conditions – Property improvement survey prize draw
  • The benefit cap
  • The My Community Fund
  • Third party consent
  • Transfers and exceptional moves policy
  • Transfers and exceptional moves policy – key facts
  • Tree management policy
  • Universal Credit
  • Unreasonable complainants behaviour policy
  • Useful contacts
  • Value for money
  • Virtual Customer Panel (VCP)
  • Water hygiene
  • Work clubs
  • You said, we’re doing

    • Documents

  • Access to services policy
  • Access to services policy
  • An introduction to your tenancy
  • Annual self-assessment against Housing Ombudsman complaint handling code 23-24
  • Anti-social behaviour policy
  • Application update form (Change of circumstances)
  • April 2022
  • April 2023
  • April 2024
  • Are you struggling to pay your bills and debts?
  • ASB policy
  • August 2022
  • August 2023
  • Balcony fire safety leaflet
  • Boundary and fencing policy
  • Buildings Insurance Key Information
  • Buying a home
  • Carbon monoxide alarm user guide – Ei208
  • Buildings Insurance summary of cover
  • Compensation policy
  • Compensation policy
  • Complaints and service improvement report 2023-24
  • Complaints and feedback policy
  • Complaints and feedback policy – Appendix A
  • Complaints and feedback policy – key facts
  • Complaints and feedback policy – key facts
  • Consent to disclose personal information to a third party
  • Customer annual report 2021-2022
  • Customer annual report 2022-23
  • Customer annual report 2023-24
  • Customer commitments
  • Customer commitments policy
  • Damp, mould and condensation – your guide to a healthy home
  • Damp and mould policy
  • Damp and mould policy
  • Damp and mould policy – factsheet
  • Damp and mould policy – key facts
  • December 2022
  • December 2023
  • Direct Debit – Homes Plus – Shropshire
  • Direct Debit – Homes Plus – South Staffs
  • Direct Debit – Homes Plus – Stafford
  • HPG domestic abuse policy
  • Easy Read RSH TSM Consultation booklet
  • Emergency contact form
  • Empty homes policy
  • Empty homes policy
  • Ending a tenancy after a bereavement
  • Eviction policy
  • Eviction policy
  • February 2022
  • February 2024
  • Gas safety and servicing
  • Good neighbourhood management policy
  • Government’s white paper published in November 2020
  • Group safeguarding policy
  • Supported temporary move policy
  • Group tenancy policy
  • Group tenancy policy
  • Guide to asbestos in your home
  • Guide to PIV units
  • Guide to storage heaters
  • HPG hate crime policy
  • Help us keep you safe
  • Hoarding policy
  • Hoarding policy
  • Housing Ombudsman complaints handling code
  • Housing Ombudsman landlord performance report 2022-23
  • Housing Ombudsman landlord performance report 2023-24
  • Housing Ombudsman scheme
  • How best to use your economy 7 tariff
  • How to apply for a disabled parking bay
  • How to request compensation for eligible improvements when you have given notice to end your tenancy – fact sheet
  • How we will improve your home – fact sheet
  • Complaints and feedback policy
  • HPG Customer Voice flyer
  • HPG domestic abuse policy
  • HPG hate crime policy
  • HPG sponsorship form
  • Income collection policy
  • Information for residents about the Housing Ombudsman Service
  • January 2022
  • January 2023
  • January 2024
  • July 2022 – newsletter special
  • July 2022
  • July 2023 – newsletter special
  • July 2024
  • June 2022
  • June 2024 – newsletter special
  • Leaseholder’s guide to section 20
  • Let me in — electrical installation testing
  • Lettings policy
  • Lettings policy
  • Lettings policy – FAQs
  • Lettings policy – Key facts
  • Lettings policy – key facts sheet
  • Make sure you’ve got winter all wrapped up
  • Management of pest controls policy
  • March 2022
  • March 2023
  • March 2024
  • May 2022
  • May 2023
  • May 2024
  • Meet your repairs and maintenance team
  • Mutual exchange FAQs
  • Mutual exchange guidance notes
  • My Homes Plus issue one 2022
  • My Homes Plus – Issue five – TSM special
  • My Homes Plus – Issue four – Annual report 2022-23
  • My Homes Plus – Issue six – Annual report 2023-24
  • My Homes Plus – Issue three
  • My Homes Plus – Issue two 2022
  • My Homes Plus – February 2023 – Help Us Keep You Safe bulletin
  • My Homes Plus – Rent review bulletin 2023
  • My Homes Plus – Rent review bulletin 2024
  • My repairs, maintenance and safety guide
  • Neighbourhood issues,environmental issues and ASB leaflet
  • News Extra issue two 2021
  • November 2022
  • November 2023
  • November 2024
  • October 2022
  • October 2023
  • October 2024
  • Opening Doors issue two 2021
  • Our aids and adaptations service
  • Pennycrofts Court Customer Engagement Strategy
  • Pest control policy
  • Pet request form
  • Pillar issue two 2021
  • Previously Severnside Housing
  • Previously South Staffordshire Housing Association
  • Previously Stafford and Rural Homes
  • Property improvement policy
  • Property improvement policy
  • Property improvement policy fact sheet – How to request compensation for eligible improvements
  • Property improvement policy fact sheet – How we will improve your home
  • Property improvement policy fact sheet -Requesting to carry out your own home improvements
  • Proposed tenant satisfaction themes and measures
  • Quality homes standard – general needs
  • Quality homes standard – market rent
  • Quality homes standard – retirement living
  • Recharge policy
  • Rent calendar 2024-25
  • Repair and maintenance visits
  • Repairs policy
  • Repairs policy
  • Request to carry out alterations
  • Requesting to carry out your own home improvements – fact sheet
  • Group safeguarding policy
  • SARH Annual Report 2020-21
  • September 2022 – newsletter special
  • September 2023 – annual report special
  • September 2024
  • Severnside Housing Annual Report 2020-21
  • Shropshire Affordable Housing Allocation Policy and Scheme
  • Smoke and carbon monoxide alarms
  • SSHA Annual Report 2020-21
  • Supported temporary move policy
  • Terrorism Insurance Key Information
  • Terrorism Insurance summary of cover
  • Transfer and exceptional moves policy
  • Transfer and exceptional moves policy
  • Transfer and exceptional moves policy – Key facts
  • Transfer and exceptional moves policy – key facts
  • Transfer promise
  • Tree management policy
  • Tree management policy
  • TSM results 2024-25
  • TSM survey approach 2023-24
  • TSM survey approach 2023-24 PDF
  • TSM results 2023-24
  • Unreasonable complainants behaviour policy
  • Unreasonable complainants behaviour policy

    • Events

    Footer Angle
    Menu
    My Homes Plus

    Existing customers

    Enter your postcode

    We'll use this to show information that is relevant to you and your home, and to answer your enquiries faster.

    I am not a customer
    Are you sure?

    If you are an existing customer and don't enter your postcode, unfortunately you will not be able to register to use the My Homes Plus customer app and it may take us longer to process your enquiries.

    Enter your postcode
    Continue to site
    No match
    We haven't found a match for your postcode on our system. For further help, please call our customer service team on 0800 048 8955.
    Re-enter your postcode
    Please enter the first line of your address

    Thank you for providing your postcode. In order to verify your customer status, we also require the first line of your address.