The UK government has introduced new consumer standards for all social housing providers. The aim of these standards is to make sure that you have a safe home to live in, your feedback is listened to and acted on and that you are treated with fairness and respect.
These standards match our commitment to put you at the heart of Homes Plus and use your feedback to make sure our services are meaningful and effective.
We will:
- make sure our homes are safe
- listen to customers’ complaints and respond promptly to put things right
- be accountable to customers and treat them with fairness and respect
- know more about the condition of all our homes and the needs of the people who live in them
- collect and use data effectively across a range of areas, including repairs
We’ll also keep you updated on our progress.
Find out more about the Consumer Standards here.
You can also see how we are performing in our Tenant Satisfaction Measures here.
Do you want to get more involved?
If you want to know more about what we do and how we do it, you could apply to join one of our involved customer groups and make your voice heard or give us feedback here.
Our lead contacts are:
- Consumer Standards compliance and complaints – Les Clarke, Executive director for housing and care – les.clarke@housingplusgroup.co.uk
- Health and Safety – Paul Carter, Group Head of Health and Safety – paul.carter@housingplusgroup.co.uk